1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
- Items must be returned within [X] days of purchase or delivery.
- Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- A valid receipt or proof of purchase is required for all returns.
- Sale items, undergarments, swimwear, gift cards, and final clearance items are non-returnable and non-exchangeable.
2. How to Return (In-Store Purchases)
- Bring your item and receipt to our store at [Insert Store Address].
- Our staff will inspect the item and process your return or exchange on the spot.
- Refunds will be issued to the original payment method.
3. How to Return (Online Orders)
To return an item purchased online:
- Email us at [your@email.com] within [X] days of receiving your order, stating your order number and reason for return.
- We will provide return instructions and a shipping label (if applicable).
- Ship the item(s) back to us in original condition using the provided label or your own courier.
- Once we receive and inspect the returned item(s), a refund will be processed within [X] business days.
Note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
4. Exchanges
If you’d like to exchange an item for a different size, color, or style:
- Contact us within [X] days to confirm availability.
- Exchanges are processed once we receive the returned item in its original condition.
- Additional shipping charges may apply.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us at [your@email.com] within 48 hours of delivery.
- Include photos of the damaged or incorrect item.
- We will send a replacement or issue a full refund, including return shipping.
6. Refunds
- Approved refunds will be issued to the original payment method only.
- Please allow [5–10 business days] for the refund to appear on your statement.
- Shipping charges are non-refundable, unless the return is due to our error.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or credit card statement again.
- Contact your bank or card provider—it may take time before the refund is officially posted.
- If you still have not received your refund after 10 business days, please contact us at [your@email.com].